Terms and Conditions
1.0 General
1.1
Conservatory-airconditioning.net is a trading style of Celsius Air Conditioning
Ltd, 1 Well Street, Heywood, Lancs, OL101NT.
1.2
All goods remain the property of Conservatory-airconditioning.net (Celsius
Air Conditioning Ltd) until payment has been received in full.
1.3
You must supply a Non-free Email address and phone number with your order
for security reasons, as we need this information sometimes to confirm identity.
We reserve the right to cancel orders that do not contain valid customer
information.
1.4
We reserve the right to decline any order for any reason.
1.5
These terms are governed by the laws of England and Wales and any disputes
will be decided only by the courts of England and Wales.
2.0 Product listing
2.1
All prices products and specifications are subject to change without notice.
Reasonable efforts have been made to compile the product listing as completely
and accurately as possible, but there maybe typographical mistakes or errors
in content. The company does not guarantee the accuracy of the information
contained on this website.
3.0 Warranties
3.1
All Air Conditioning units are complete with a 1-year parts only warranty.
To receive this warranty the product must have been used and maintained
in accordance with the manufactures instructions provided.
3.2
The warranty will be void if the customer has incorrectly installed the
supplied goods.
3.3
Conservatory-airconditioning.net (Celsius Air Conditioning Ltd) Cannot be
held responsible if the failure of the parts is caused by electrical supply,
outside forces, storms, floods, power failure or fire/smoke damage.
3.4
Warranty’s exclude poor/faulty installation.
4.0 Delivery
4.1
Your credit card will be charged on the day the order is accepted by our
online store or telephone sales line.
4.2
In most cases where items are in stock deliveries will be made in 3 working
days to Mainland UK addresses.
4.3
We do not supply goods to addresses outside of Mainland UK.
4.4
The company cannot be held responsible for product being out of stock or
delays in delivery. Every effort will be made to advise the customer of
any delays as soon as possible.
4.5
A delay in delivery shall not entitle the customer to refuse, postpone or
cancel delivery.
4.6
Any failure to accept delivery or provide adequate instructions at the time
of the order shall bear the customer with all the costs including storage,
return delivery and re-stocking charges.
4.7
Delivery does not include unpacking, positioning, erecting or start-up of
the goods. Estimate delivery times cannot be guaranteed.
4.8
Please check the goods for damage & sign the delivery note accordingly,
once goods have been moved damage claims cannot be considered. Damage claims
cannot be made for damaged goods on delivery where the delivery notes do
not indicate damage. "Not checked" or "unopened" signatures
are not acceptable.
4.9
In the event of damage this must be reported to us and confirmed writing
to us within 48 hours for a claim to be considered.
4.10
All packing materials and the item must be kept for our insurers to examine.
5.0 Returns Policy
5.1
It is the responsibility of the customer to ensure that they are ordering
the correct product for their requirements.
5.2
Refunds for returned merchandise will be made at the current price or the
price at which it was purchased, whichever is the lower. Less a 25% re-stocking
fee. The customer will be responsible for all shipping and insurance for
returned products. Additional fees will also be charged where items are
returned without full packaging and instructions or where items require
cleaning or repair to reinstate them to a saleable condition.
6.0 Privacy
6.1
We do collect the information given at the time of your order. This information
is not disclosed to any third party and is only collected by Conservatory-airconditioning.net
(Celsius Air Conditioning Ltd) for the purpose of processing orders, tracking
orders or tracing Warranty/Returns information.
6.2
We do not email customers except in connection with your order, you will
receive no newsletters, special offers or other SPAM, unless requested by
subscribing to our newsletter.
6.3
All information is collected lawfully and in accordance with the Data Protection
Act 1998
6.4
If you have any questions about information privacy at Conservatory-airconditioning.net
(Celsius Air Conditioning Ltd) please contact info@Conservatory-airconditioning.net
6.5
We aim to offer a top quality service at the best price possible, to do
this we need to reserve the right to change the above policies at any time.
7.0 V.A.T. (Sales Tax)
7.1
All prices on our web site are shown Inclusive of V.A.T.
7.2
For all supply only customers in the UK - VAT is charged at 17.5%. Documentation
is enclosed with the goods to confirm that VAT has been charged.
8.0 Pricing
8.1
Whilst we endeavour to ensure the prices on our website are as accurate
as possible, we reserve the right to change a price in exceptional circumstances.
If a price is corrected due to exceptional circumstances, customers will
be informed of the change before payment is processed and offered the opportunity
to cancel the order.
8.2
If an order is placed for an item with an erroneous price, and the erroneous
price is less than the cost price of the item, we reserve the right to offer
to process the order at cost price or the the opportunity for the customer
to cancel the order.
8.3
Prices on orders for out-of-stock or pre-release items are valid for one
week after the order is placed. If the price changes when stock becomes
available customers will be informed of the change before payment is processed
and offered the opportunity to cancel the order.
9.0 Security
9.1
On order processing pages we use a 1024bit certificate from Thawte, the
certificate is valid until the date marked on the page. To obtain this information,
right click on the secure page, select Properties than select Certificates.
9.2
If you have any questions about security at Conservatory-airconditioning.net
(Celsius Air Conditioning Ltd) please contact info@Conservatory-airconditioning.net
9.3
We will take all reasonable precautions to keep the details of your order
and payment secure, but, unless we are negligent, we cannot be held liable
for any losses caused as a result of unauthorised access to information
provided by you.
10.0 Complaints
10.1
We endeavour to reply to any complaints within a 7 day period.
10.2
Please send any complaints in writing to Conservatory-airconditioning.net
(Celsius Air Conditioning Ltd) marked "Complaints Department"
and mailed to our registered address.
1 Well Street
Heywood
Lancs
OL10 1NT
or Email: complaints@Conservatory-airconditioning.net
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
